Emergency Response
Service & Support

Always in service

We’re committed to keeping your apparatus in service and on the road because rescues can’t wait. We’ve put together a network of service and support resources with the overriding goal to minimize, if not completely avoid, any down time with your fleet.

Have a question on your service?

We’re here to help you.

Call

Call us directly at 800.543.5008

  • (Option 1) Warranty Authorization/Assistance
  • (Option 2) Service Development/Training
  • (Option 4) Questions Regarding Warranty Invoices
  • (Option 5) Factory Service & Repair Appointment
  • (Option 6) Dealer/OEM, Pre-delivery

Faqs

Check out our Support FAQs
ER_Aerials_Platforms_Syosset

Need to service your apparatus?

FACTORY SERVICE & REPAIR CENTER

Located at our headquarters in Charlotte, Michigan; our factory offers a full-line of service and repairs. Fully equipped with 12 service bays, six pits, six flat bays, and a certified four-corner drive-through vehicle scale staffed by ASE certified technicians to meet all of your preventative maintenance and service needs.

CALL OR EMAIL

Call us directly at 866.383.3695

  • (Option 2) Scheduling Service / Service Assistance
  • (Option 3) Retail, Non-warranty Parts
  • (Option 4) Technical Support

charlottefsr@spartanmotors.com

Appointment

Schedule an appointment today

Authorized Service Centers

With over 245 locations throughout the US and Canada, these facilities have Spartan-trained, fully licensed and insured technicians to provide comprehensive support and repair services. Find a Service Center near you.

Looking to Quickly Troubleshoot?

Check out our Maintenance FAQs.

Ordering Parts & Accessories

We offer many parts & accessories for easy maintenance, repair, and replacement. To order, contact:

Aftermarket Parts (Emergency Response Sales)

800.722.3025 Fax: 888.879.5671
serviceparts@spartanmotors.com
Monday – Thursday 8:00 a.m. to 6:00 p.m. EST
Friday 8:00 a.m. to 5:00 p.m. EST

Fire Apparatus Warranties

Spartan proudly stands behind every vehicle that we manufacture. We offer the following vehicle-specific warranties

Spartan Complete Apparatus

  • 2 year bumper to bumper
  • 20 year Stainless Steel Body
  • 10 year Aluminum Body
  • 10 Year Stainless Steel plumbing
  • For additional model-specific warranty coverage details,
    please call 800.543.5008, Option 1

Spartan Cab Chassis

  • 12 months limited warranty

Have questions about warranties?

Contact us

Call us directly at 800.543.5008, (Option 1) for Warranty Authorization/Assistance
e: firetruckservice@spartanmotors.com

Warranty links

Register for Warranty Online
Submit for Warranty Coverage